Summary: We collect personal information when you interact with our services through account creation, purchases, or customer support.

Information Collection: When you use our platform, we collect information you voluntarily provide during activities such as:

• Creating and managing your account

• Making purchases through our e-commerce platform

• Contacting our customer support team

• Participating in surveys or promotions

Types of Personal Information: The information we collect is based on your interactions with our services and your privacy choices. This may include:

• Personal Identification Information: Name, email address, phone number, shipping and billing address
• Account Details: Username, password, purchase history, and preferences
• Payment Information: Credit/debit card details and payment transaction records.
• Shipping Information: Delivery addresses and order history.
• Shopping Behavior: Browsing history, product preferences, and interactions with our site.

We do not intentionally collect or process sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or genetic information. If such data is inadvertently collected, we take measures to delete or anonymize it.

• To process and fulfill orders: We use your information to complete your purchases, process payments, arrange shipping, and provide order confirmations and tracking updates.
• To create and manage your account: We process your information to create and maintain your customer account, including storing your order history, saved addresses, and payment methods for future purchases.
• To provide customer service and support: We use your information to respond to inquiries, process returns and exchanges, and resolve product or delivery issues.
• To personalize your shopping experience: We analyze your browsing and purchase history to recommend products, display relevant content, and provide a tailored shopping experience.
• To send marketing communications: With your consent, we may use your information to send newsletters, promotions, and information about products that may interest you.
• To improve our online store and products: We analyze shopping behavior, site usage, and feedback to enhance our website functionality, product offerings, and user experience.
• To detect and prevent fraud: We use information to identify and prevent fraudulent transactions, unauthorized access to accounts, and other security risks.
• To comply with legal obligations: We process information to meet tax, consumer protection, and other regulatory requirements applicable to e-commerce businesses.

We use the personal information collected from you for various purposes, all aimed at improving your shopping experience and ensuring the seamless functioning of our e-commerce platform. These purposes include:

• Processing and Fulfilling Orders: We use your information to facilitate purchases, process payments, and arrange shipping and delivery to your specified location.
• Managing Your Account: Your data helps us provide login functionalities, order history tracking, and personalized shopping experiences.
• Enhancing Personalization: We analyze your preferences and purchase history to recommend relevant products and customize your shopping experience.
• Website Improvement and Business Growth: We analyze customer behavior to enhance our website's usability, optimize product offerings, and implement better security measures.
• Fraud Prevention and Security Measures: We monitor transactions for fraudulent activity, unauthorized access, and security risks to safeguard both our customers and our business.
• Marketing and Promotional Communications: If you opt-in, we send promotional messages, special offers, and updates about new products, exclusive deals, and seasonal discounts.
• Customer Support and Assistance: Your information helps us provide timely support, respond to inquiries, resolve complaints, and improve our customer service.

To ensure the effective operation of our e-commerce business, we may share your personal information in the following circumstances:

• Payment Processors: Your payment details are shared securely with trusted payment gateways to facilitate transactions while ensuring fraud protection.
• Shipping and Logistics Partners: Your shipping information is shared with courier services to ensure the smooth delivery of your purchases.
• Third-Party Service Providers: We engage with third parties that assist in website hosting, marketing, analytics, and customer support.
• Legal and Regulatory Authorities: We may disclose your information if required by law, in response to legal requests, or to protect the rights, property, or safety of our business, customers, or third parties.

Rest assured, we do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

We take security seriously and employ multiple layers of protection to safeguard your data from unauthorized access, misuse, and breaches. Our security measures include:

• Encryption Protocols: Sensitive information, including payment data, is encrypted using advanced security protocols to protect against cyber threats.
• Secure Payment Processing: Transactions on our platform are processed securely using industry-standard security mechanisms.
• Access Control Measures: Only authorized personnel have access to personal data, and they are required to follow strict confidentiality protocols.
• Regular Security Audits and Updates: Our systems undergo continuous monitoring, risk assessments, and security updates to stay ahead of potential vulnerabilities.

Although we take extensive measures to protect your data, it is important to acknowledge that no online data transmission is entirely foolproof. We recommend that you also take precautions, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

Depending on your specific geographical location and the data protection laws that apply to your region, you may be entitled to exercise certain rights concerning your personal information. These rights are designed to give you greater control over how your data is collected, stored, and used by Samphes Services. The specific rights that may be available to you include, but are not limited to:

• Right to Access: You have the right to formally request and receive a complete copy of all the personal data we currently hold about you in our records.
• Right to Correction: If you find that any of the personal data we store about you is incorrect, outdated, or incomplete, you have the right to request that we correct or update such inaccuracies.
• Right to Deletion: You have the right to request that we permanently delete your personal information from our records. However, please note that in some cases, we may be legally required to retain certain data for compliance, auditing, or regulatory purposes.
• Right to Restriction of Processing: Under specific circumstances, you have the right to request that we temporarily or permanently limit the way we process your personal information.
• Right to Object: You have the right to object to specific data processing activities, particularly in cases where your information is being used for direct marketing purposes.

If you wish to exercise any of your rights under applicable data protection laws, you may do so through the following channels:

• Account Settings: Many privacy preferences, including data access requests and modification options, can be conveniently managed through your account settings on our website.
• Customer Support: You may reach out to our dedicated customer service team via email or using the contact details provided in this policy for personalized assistance.
• Formal Data Access Request: If required by law, you may submit a formal data subject access request, and we will process it in full compliance with the relevant legal and regulatory requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

This Privacy Policy is designed to comply with relevant data protection laws and regulations. Depending on your location, you may have certain rights regarding your personal data under applicable laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).

If you have any questions about our compliance with specific regulations or wish to exercise your legal rights regarding your data, please contact us using the information provided below.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we learn that we have collected personal information from a child under the applicable age of consent without verification of parental consent, we will take steps to delete that information as quickly as possible.

If you believe we might have any information from or about a child under the applicable age of consent, please contact us immediately.

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data to other regions, we ensure appropriate safeguards are implemented to protect your information in compliance with applicable data protection laws.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country.

Depending on your location and applicable laws, you may have various rights regarding your personal information, including:

The right to access and receive a copy of your personal information

The right to rectify or update your personal information

The right to delete your personal information

The right to restrict or object to our processing of your personal information

The right to data portability

The right to withdraw consent at any time, where we rely on consent to process your information

The right to lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided in the 'Contact Us' section. We will respond to your request within the timeframe required by applicable law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

We regularly review and update our security practices to enhance the protection of your information.

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website.

Cookies are small text files that are placed on your device when you visit a website, and are useful for enabling the website to remember your actions and preferences over time.

We use the following types of cookies:

Essential cookies: These are necessary for the website to function properly and cannot be switched off.

Performance cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional cookies: These enable the website to provide enhanced functionality and personalization.

Targeting/advertising cookies: These are set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

At Samphes Services, we take full responsibility for handling your personal data in accordance with applicable data protection laws. Below, we provide our official contact details, which you can use if you have any questions, concerns, or specific requests regarding this Privacy Policy or the way we process and manage your personal information:

• Company Name: Samphes Services
• Registered Business Address No 21 Nawarudeen Street Olorunshogo, Ilorin Kwara State
• Customer Support Email info@samphesservices.com
• Customer Support Phone Number +234 708 405 5282